Frequently Asked Questions
Everything you need to know about your Maybelline New York shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
Does Maybelline New York test on animals?
Maybelline is part of the L'Oreal Group, which does not test any of its products or any of its ingredients on animals and has been at the forefront of alternative methods for over 30 years.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging. Please note that used cosmetic products may have specific hygiene restrictions.
How do I find the right foundation shade for my skin tone?
You can use our 'Foundation Finder' tool or the 'Virtual Try-On' feature available on our product pages to find your perfect match using your camera or a photo.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options like Klarna and Afterpay.
Are your products non-comedogenic?
Many of our products, especially our Fit Me! and SuperStay ranges, are formulated to be non-comedogenic, meaning they are designed not to clog pores. Please check the specific product label for details.